We know from listening to our customers, some of the biggest concerns they have are:
- What will the job cost me?
- How long will the repair take and how long will I be without my vehicle?
- How do I know I won’t be paying for any ‘unnecessary’ work?
We keep our customers fully informed and take care of their concerns by using the simple 4 Step Process below…
Step 1.
We discuss the initial problem and the potential work required with the customer.
We listen to our customers to find out exactly what the problem is and how we are best able to help.
Step 2.
The customer leaves the vehicle or unit with us, along with their phone number so we can call them once we have assessed the job.
It’s important to us to keep our customers informed every step of the way.
Step 3.
We assess, diagnose and price up the job. We call the customer and let them know what the issue is and discuss options.
This discussion is important so the customer understands the work that needs to be done and why. They also know the cost of the work to be done and any parts needed.
Step 4.
Only once the customer has confirmed they are happy for us to start will we go ahead with the job. We complete the job ASAP and call the customer again once the vehicle or unit is ready for collection.
We provide a fully itemised invoice so our customers have a breakdown of the work done and can see they have been charged a fair price. It shows proof of any parts replaced and provides peace of mind for our customers we have completed a safe and reliable repair job.